A Healing Touch Massage & Spa in College Station, Texas

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• Hanna Montgomery

  Posted Oct, 13 2019

  Let me qualify my experience by reminding everyone this was MY experience and might not fully express everyone's view of this establishment.
  With that said, I have given this business 2 stars for several reasons:
  1. When I pulled up the receptionist was smoking an e-cigarette outside and only came in when she saw I was a customer.
  2. She claimed that the computer had "glitched" my appointment and hadn't registered and so I would have to come back in an hour. I find it more likely that she was outside smoking instead of checking her online appointments to make sure she booked them all into the system.
  3. When I came back there was no one at the front. I waited a good 5 minutes before the same receptionist made her way to her desk.
  4. I was not offered a seat, as there were none in the front room. I was made to stand and fill out my paperwork while the receptionist and massage therapist stood in silence and watched me.
  5. My massage therapist smelled like smoke, which gives me migraines.
  6. There was no scentsie, diffuser, candle or any type of spa like smell in my room, nor was there any music playing. The oil used did not have an odor so I silently laid there in the quiet room with the smell of smoke lingering over me.
  7. I was not offered a towel at the completion of the massage and had to use the blanket to literally scrape excess oil buildup off of my skin before getting dressed.
  
  Overall the customer service was abysmal and left me feeling like a burden rather than a customer paying for a service and experience. I felt like a rushed after thought who was a hassle rather than someone receiving a relaxing experience.
  The actual massage pressure and tempo were adequate and my massage therapist did an excellent job of getting knots out, but that was the only good part of my experience.
  If you are like me and save up your money to get a massage once in a blue moon, GO SOMEWHERE ELSE.

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